Cancellation & Refunds

Last updated: 10 November 2026

Omsin’s Thai Takeaway, 167B Hatfield Road, St Albans AL1 4LB. Telephone: 01727 869 200.

Changing or cancelling an order

Call 01727 869 200 as soon as possible if you need to change or cancel an order. Food preparation may begin promptly after we accept an order. Freshly prepared and perishable takeaway food may not qualify for the usual change-of-mind cancellation period that applies to some distance purchases. Your statutory rights are unaffected.

Unavailable or declined orders

If the kitchen cannot fulfil your order, we will discuss an alternative or cancellation. If you paid online and a refund is due, we will arrange it through the original payment provider where possible. Bank processing times depend on that provider; a refund is not described as completed until it is confirmed.

Incorrect, missing or unsatisfactory items

If an item is missing, incorrect, damaged or not as described, call 01727 869 200 promptly with your order number. We will investigate and provide an appropriate remedy under applicable consumer law.

Orders paid on collection or delivery

If no payment has yet been taken, cancelling an unpaid order does not require an online card refund. If payment has been taken at the shop or on delivery, contact us so we can resolve the payment appropriately.