Privacy Policy

Last updated: 10 November 2026

Who we are and how to contact us

This website is operated by Omsin’s Thai Takeaway. Our takeaway is at 167B Hatfield Road, St Albans AL1 4LB. For privacy requests, call 01727 869 200 or write to us at that address.

Information we use

When you order, we process your name, email address, telephone number, order details, collection or delivery choice, requested time and, for delivery, your address and postcode. If you create an account, WordPress and WooCommerce store details associated with your account and orders. We may also process delivery instructions and food-allergy information you choose to provide to us.

Why we use your information

We use this information to fulfil your order, take or record payment, provide collection or delivery, communicate order updates, deal with complaints and refunds, secure our website and meet legal record-keeping obligations. Depending on the activity, the lawful basis is performance of a contract, compliance with a legal obligation or our legitimate interest in operating a secure ordering service. Optional marketing is subject to the applicable consent and privacy rules.

Payments and service providers

When an online card-payment method is offered at checkout, payment is handled by the provider displayed there. Our website does not need your full payment card number for pay-on-arrival orders. Our hosting, website, email and payment-service providers may process information needed to run the service. For calculating delivery charges, the postcode you submit is looked up using Postcodes.io; this does not require sending your name or full delivery address to that service.

How long we keep data

We retain order and account information for as long as needed to fulfil orders, resolve enquiries or complaints, protect the service and satisfy tax, accounting and other legal obligations. Different categories of information can have different retention periods. You may contact us to ask about the retention of your personal information.

Your rights

UK data protection law may give you rights to access, correct, erase, restrict or transfer personal information and to object to certain uses. Contact us using the details above. You can also complain to the Information Commissioner’s Office.

Cookies

See our Cookie Policy for information on cookies used by our ordering website.